Praise for The Mediator’s Handbook (4th ed. 2012), by Jennifer E. Beer and Caroline C. Packard:

A beautiful book, written with a deep understanding of the mediator’s art… — Hideaki Irie, Associate Profesor, Faculty of Law, Kyushu University.

Can you really make the classic book in its field even better?…The answer is a resounding “Yes!” Bravo! — G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics, Wharton School of Business, author of Bargaining for Advantage: Negotiation Strategies for Reasonable People.

Beer, Packard and Stief are masters in the mediation field. I have taught from previous editions for 25 years, and this new edition is even better, with new insights into conflict and new strategies that work. — Susan Sgorbati, Director, The Conflict Resolution Program, Bennington College, Jones Chair for Social Activism.

The Mediator’s Handbook (4th ed. 2012) describes the mediation process step by step, from the mediator’s first contact with the people in conflict, through to resolution. It describes each skill mediators need to guide the process, support participants, and help them reach decisions.

The Mediator’s Handbook is a user-friendly textbook for universities, high-schools, and training programs, a valued desk reference for professional mediators, and a down-to-earth guide for managers, organizers, teachers, and anyone who wants to help clients, customers, volunteers, committees or teams work more effectively and comfortably together.

Now fully revised and expanded to incorporate recent theory and practice.